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How We Handle Your Information

When you open an account with detogel, your personal details and payment information stay secure under our privacy practices.

Account verification and withdrawal confirmationPayment method security across DANA, OVO, GoPay, QRISYour right to access, update or request data deletion
Explore the Lobby Read FAQ
detogel How We Handle Your Information
REACH US

How to Contact Us About Your Data

If you have questions about how we handle your information or want to request access to your data, our support team is available through multiple channels.

Live Chat Support Open your account and head to the Support section in the lobby. Our team responds during Jakarta business hours, 09:00–22:00 WIB every day.
Email Support Send your privacy request to [email protected] with your account email and full name. We'll confirm receipt within 24 hours.
Account Settings Log in to your account, tap Settings > Privacy & Data to view what information we hold and request corrections or deletions.
DATA SECURITY

How We Protect and Store Your Data

Your account information is encrypted using industry-standard SSL protocols, the same technology banks use to protect financial transactions.

Encryption in Transit

All data sent between your device and our servers uses SSL encryption. Deposits via DANA, OVO, GoPay and QRIS flow through certified payment partners only.

Secure Storage

Payment method details are tokenized and stored in isolated, access-restricted environments. Your password is hashed and cannot be read by our staff.

Access Control

Only authorized personnel can view your personal data for legitimate account or payment purposes. All access is logged and monitored.

Fraud Monitoring

We detect unusual login patterns, rapid withdrawal attempts, and device changes. Suspicious activity triggers automatic verification steps.

Data Retention

We keep transaction records and account history as long as your account is active, plus a period set by local regulations. Deleted accounts have data purged after 90 days.

Your Data Rights

You can request to see, correct, or delete your personal information. Submit requests via chat, email, or account settings. We respond within 2 business days.

Frequently Asked Questions About Your Privacy

Players often ask how their data is used, who can see it, and what happens if they want to leave. Here are the answers we give most often.

No. We use your data only for account verification, payment processing, and fraud prevention. We do not sell, rent, or share your personal information with third parties except as required by law or to our payment processors (DANA, OVO, GoPay, QRIS partners) to complete your transactions.

Yes. Log into your account and go to Settings > Privacy & Data to download a complete report of your information on file. You can also email [email protected] to request a formal data access report, which we'll send within 2 business days.

We retain transaction records and account history for 90 days after you request account closure, to comply with payment regulations and resolve any disputes. Personal identification documents are deleted after final withdrawal verification. Where local law permits, we may keep records longer for regulatory purposes.

Your withdrawal request is verified against your identity and account history, then processed through your original payment method—DANA, OVO, GoPay or QRIS. We do not store your payment credentials; they are tokenized by the payment partner and encrypted. The transaction itself is logged for your records and regulatory compliance.

Only if you opt in. When you open your account, you choose whether to receive promotional emails or SMS about upcoming features and offers. You can change this preference anytime in Settings > Notifications, or reply 'STOP' to any promotional SMS.

Contact our support team immediately via live chat (available 09:00–22:00 WIB daily) or email [email protected]. We will reset your password, review login history, and flag any unauthorized transactions for reversal if needed. Never share your password or two-factor authentication code with anyone.

Yes. We use cookies to keep you logged in, remember your game preferences, and prevent fraud. Cookies are small text files stored on your device; you can clear them anytime. We also track basic analytics (pages visited, time spent) to improve the platform, but this data is anonymous and never sold to advertisers.

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